This is a ” Patient Feedback ” which we have received from ” Fortis Hospitals , Kolkata, Anandapur branch which was started last year end in November. At Fortis we always try our best to make sure
” all Patients get back to their lives as fast as we can … At times we succeed and at times, even though we have given all that we have , our best doctors, our best clinical care facilities, we might fail…. For those times when we have failed. . and for those times when our patients have written to us ” Thanking us ” for everything we have done to .. We would like to reiterate that we take our patients and users ” feedback ” with all seriousness it deserves” and we make an effort to ensure that “these mistakes are analyzed ” and causes are identified so that it never recur . We would like to thank Mr H. K. Deb Sikdar for taking the effort and time to right to us .. Thanks for letting us know ” that we could make you happy” For others who might have ” Not so Good ” Experience at Fortis Hospitals, Please continue to send us your feedback .. We know we need to improve and we cannot be 100% right every time and we need your feedback to improve ..
Here is the story which was send to us by H. K. Deb Sikdar, of Kolkata
In this world of all pervading apathy and insensitivity all around I feel it duty bound to tell my tale to state that even now everything is still not lost. In these days of recorded medical negligence in hospitals reported in the media I find a ray of hope in the Fortis Hospital, Anand
pur, Kolkata-107, (W.B.) in my case of emergency situation.
My wife Mrs. Saswati Deb Sikdar ((UHID:8785, IP. NO: 1184) was admitted in the Emergency department of the Fortis Hospital, Anandpur on 4-4-11 in a critical condition. She was diagnosed “Urosepsis with septic shock and multi organ failure”. She developed episode of hypoxia and bradycardia . She was immediately admitted in the ICU of the hospital and managed with the mechanical ventrilator, Vesopressors and haemodylasis. While admitted in the hospital she also developed fungal skin infection and resistant candida from sputum. This was also treated for the same with topical and I/V antifungal. She gradually recovered and finally released from the hospital on 16-4-11. Still she is reporting to Dr. A.R. Dutta and Dr. K.K. Gangopadhyay in the outdoor department of the hospital and recuperating.
I shall be failing in my duty if I do not mention the care and sincerity she received from the attending Doctors, nursing sisters, paramedics including physiotherapist and housekeeping staffs. My special thanks are due to (to name a few) Dr. Yashesh Paliwal, Head of the Critical Care and his team of doctors in the Emergency department together with Dr. Arup Ratan Dutta, Chief Nephrologist and Dr. Sumit Mukherjee. I believe that their sincerity and timely intervention as a professional could save the life of the patient. Her recovery in the hospital is a wonder to all those who went to see her in unconscious state at the hospital. My family joins me in saying a big “Thank you Doctors!”.
H. K. Deb Sikdar
Flat-4 I, Wing-1, Orbit City
82A, Raja S. C. Mullick Road